Privacy Policy

Last updated: August 25, 2025

TripRescue ("we", "our", "us") is committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, store, and share your information when you use our marketplace.

1. Information We Collect

We collect the following types of personal data when you use TripRescue:

  • Contact Information: Name, email address

  • Booking Details: Hotel name, dates, confirmation number

  • Payment Information: Handled securely via Stripe. We do not store full card details.

  • Technical Data: IP address, browser type, device information

  • Authentication Data: Email-based 2FA for secure login and booking verification

2. How We Use Your Data

We use your information to:

  • Facilitate reservation resale and ownership transfers

  • Verify bookings via email 2FA

  • Process payments and payouts through Stripe

  • Send essential transactional emails (e.g., booking confirmation, resale status)

  • Improve platform security and user experience

We do not sell or rent your data to third parties.

3. Sharing Your Data

We may share limited data with:

  • Hotels & PMS Providers (e.g., Mews): To complete ownership transfer and update reservation records

  • Stripe: To securely process payments and payouts

  • Internal Admins: For support, fraud prevention, and platform maintenance

All third-party services are GDPR- and/or CCPA-compliant.

4. Data Retention

We retain user data only as long as necessary for:

  • Legal and regulatory compliance

  • Operational needs (e.g., resale history, refund resolution)

  • Platform integrity

Users can request deletion by contacting us.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for certain types of data use

  • Lodge a complaint with a data protection authority

To make a request, email us at [email protected].

6. Security Measures

We take data security seriously. Our platform is protected by:

  • HTTPS encryption

  • Secure API access with token validation

  • Two-factor authentication (2FA) for booking verification

  • Secure payments via Stripe

7. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification.

8. Contact

For questions or privacy-related inquiries: 📧 Email: [email protected] 🌐 Website: https://trip-rescue.com

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