For Hotels

Revenue Protection

TripRescue eliminates revenue loss from cancelled or no-show reservations by facilitating verified guest transfers directly through your Property Management System.

Direct Benefits:

• 100% Occupancy Maintenance: Rooms transfer to verified replacement guests

• Zero Revenue Loss: Full booking value preserved through guest substitution

• Reduced No-Show Risk: Engaged buyers more likely to honor reservations

• Additional Fee Revenue: Platform fees provide incremental income opportunity

Complete Operational Control

Hotels maintain absolute authority over all guest transfers through existing PMS workflows.

Approval Authority:

• Review and approve every transfer request before execution

• Reject transfers that don't meet property standards or policies

• Maintain guest quality standards through verification process

• Enforce property-specific substitution policies

PMS Integration:

• All changes process through your existing Mews system

• No new software, training, or operational procedures required

• Guest records update automatically with new owner information

• Standard reservation management tools remain fully functional

Quality Assurance

Guest Verification:

• All buyers undergo identity verification before transfer approval

• Payment verification ensures financial capability

• Guest profile creation in PMS for complete record management

• Background verification options available for enhanced security

Transaction Security:

• Every transfer validated through direct PMS communication

• Complete audit trail for compliance and dispute resolution

• Automated rollback if any transfer step fails

• Real-time status updates throughout process

Implementation Requirements

Zero Technical Burden:

• Leverages existing Mews Connector API integration

• No additional software installation or configuration

• No staff training or procedure changes required

• No impact on current reservation management workflows

Administrative Oversight:

• Transfer requests appear in standard PMS approval queues

• Standard guest management tools apply to transferred reservations

• Existing rate, availability, and policy controls remain active

• No changes to front desk or operational procedures

Risk Management

Financial Protection:

• Payment held in escrow until transfer completion

• Automatic refunds for failed transfers eliminate hotel liability

• No financial risk to property from transaction failures

• Complete payment audit trail for accounting compliance

Operational Safety:

• Failed transfers automatically revert to original reservation holder

• No partial transfers or incomplete guest record changes

• Comprehensive error handling prevents system inconsistencies

• 24/7 monitoring ensures rapid issue resolution

Partnership Benefits

Revenue Enhancement:

• Access to new guest acquisition channel

• Potential for repeat business from satisfied transfer buyers

• Reduced marketing costs through verified guest referrals

• Enhanced guest satisfaction through flexible booking options

Competitive Advantage:

• Unique revenue protection offering differentiates property

• Enhanced guest service capabilities

• Modern technology integration demonstrates innovation

• Reduced operational risk compared to traditional cancellation policies

Compliance & Reporting

Regulatory Compliance:

• Complete transaction records for audit requirements

• Guest data handling meets privacy and security standards

• Financial transaction tracking for tax and reporting needs

• Audit trail preservation for compliance verification

Performance Metrics:

• Transfer success rates and revenue impact reporting

• Guest satisfaction metrics for transferred reservations

• No-show reduction analysis and ROI calculation

• Comparative performance data against traditional cancellation methods