How it works

Complete Transfer Workflow

TripRescue enables secure hotel reservation transfers through a carefully orchestrated process that maintains hotel control while ensuring guest satisfaction.

1. Seller Lists Reservation

Verification Process:

• Seller provides reservation confirmation number and check-in date

• System validates reservation directly with hotel PMS via Mews API

• Ownership verification ensures seller is the legitimate reservation holder

• Property details and booking information are confirmed in real-time

Listing Creation:

• Verified reservation becomes available on marketplace

• Seller sets competitive pricing for transfer

• Hotel receives notification of pending transfer request

2. Hotel Approval Required

Quality Control:

• Hotel reviews transfer request through standard PMS interface

• Property can approve or reject based on operational requirements

• Guest substitution policies and preferences are enforced

• Hotel maintains complete authority over final guest assignments

3. Buyer Purchase & Verification

Secure Transaction:

• Buyer completes purchase through secure payment processing

• Funds held in escrow pending successful transfer completion

• Buyer identity verification ensures legitimate guest registration

• System creates new customer profile in hotel PMS if needed

4. Automated Ownership Transfer

5-Step PMS Integration:

• Step 1: Add buyer as authorized companion to reservation

• Step 2: Transfer primary reservation ownership to buyer

• Step 3: Remove original booker as companion

• Step 4: Transfer billing responsibility to new owner

• Step 5: Verify complete ownership transition

Error Handling:

• Any step failure triggers automatic rollback

• Failed transfers result in full buyer refunds

• Detailed logging ensures transaction transparency

5. Confirmation & Payout

Transaction Completion:

• Both parties receive confirmation emails with updated reservation details

• Seller receives payout (minus platform fees) after successful transfer

• Buyer receives booking confirmation from hotel PMS

• All parties have access to complete transaction records

Event-Driven Architecture

Our system operates on-demand rather than through high-frequency polling, minimizing API load while ensuring real-time responsiveness.

Trigger Events:

• Reservation verification requests (user-initiated)

• Transfer processing (payment-triggered)

• Status updates (PMS-driven)

• Error handling (exception-driven)

Transfer Flow Diagram

sequenceDiagram
    participant S as Seller
    participant P as Platform
    participant H as Hotel PMS
    participant B as Buyer
    participant Pay as Payment System
    
    S->>P: List reservation
    P->>H: Verify ownership
    H->>P: Confirm authentic booking
    P->>S: Listing approved
    
    B->>P: Purchase listing
    P->>Pay: Process payment (escrow)
    Pay->>P: Payment secured
    
    P->>H: Execute 5-step transfer
    H->>P: Transfer completed
    P->>Pay: Release funds to seller
    
    P->>B: Send booking confirmation
    P->>S: Send transfer confirmation
    P->>H: Update guest records

Quality Assurance

Pre-Transfer Validation:

• Reservation authenticity through PMS lookup

• Seller ownership verification via multiple methods

• Buyer identity and payment verification

• Hotel approval workflow integration

Post-Transfer Verification:

• Complete ownership transition confirmation

• Billing responsibility transfer validation

• Guest record accuracy verification

• Transaction completion audit trail

Operational Benefits

For Properties:

• Maintains existing reservation management workflows

• Reduces no-show risk through verified guest substitution

• Provides additional revenue protection options

• Requires zero operational changes or training

For Guests:

• Eliminates financial loss from unused reservations

• Provides access to verified, discounted accommodations

• Ensures legitimate bookings through PMS integration

• Offers secure, transparent transaction process